Wifi problems windows

Are you having network problems on your Windows computer? Can’t connect your laptop to Wi-Fi? We understand how frustrating that can be. In this article, we’ve compiled a list of possible solutions for your network problem. One of these is bound to resolve your issue. We will start with the simpler solutions to see if they help. If not, we shall gradually move on to more complex solutions.

Now let’s get that Wi-Fi working!

Move closer to the access point:

This is a no-brainer. First make sure the physical Wi-Fi switch in your laptop is on (It is usually accompanied by an indicator light). If it is, the next thing you should try is moving closer to the router to see if that helps connect your laptop to the Wi-Fi.

Check if your Wi-Fi is on:

  1. Go to Start and then Settings (second from the bottom left corner).
  2. Now go to Network & Internet.
    can't connect laptop to wifi
  3. Select Wi-Fi and then select Show Available Networks. This will show a list of available networks.
    can't connect laptop to wifi
  4. Select the network you want to join and then select Connect. This will connect your computer to the Wi-Fi network.

Check to see if the Airplane Mode is turned off:

  1. Go to Start and then Settings (second from the bottom left corner).
  2. Now go to Network & Internet.
    can't connect laptop to wifi
  3. Select Airplane Mode and then see if it is turned off. If not turn it off. This should resolve your connection issues.
    can't connect laptop to wifi

Restart your Modem and Router:

This is a solution that works 90% of the time and also what the technical support team at your ISP will tell you to first try when you call them to report the issue. Why does this work? Well, the same reason your computer starts functioning again when rebooted. Your modem and router are tiny computers in themselves. Restarting means running a fresh boot and discarding much of what was previously causing the problem. To properly restart these devices, follow these steps:

  1. Unplug the power cable for the router and for the modem from the power source. (Some devices have a backup battery, so if the lights are still on after you’ve unplugged these devices, locate and remove the internal battery.)
  2. Wait at least 30 seconds after you’ve turned your Modem and Router off. (This step is important because like most electronic gadgets, Modems and Routers make use of capacitors. And even though they can’t store a lot of energy, they can store enough to keep a memory chip running for some seconds. Waiting for 30 seconds will drain all capacitors fully and hence clear every bit of memory. This will allow for a clean reboot.)
  3. Plug the Modem and the Router back to power source in succession. (Wait for the lights in the modem to stop blinking before plugging on the Router).
  4. Wait for at least a few minutes. Hopefully this should do it.

Try using the Network Troubleshooter to see if that helps resolve the issue:

  1. Go to Start and then in the Search box type Network Troubleshooter.
  2. Select Identify and Repair Network Problems.
    can't connect laptop to wifi
  3. Follow the steps that the Troubleshooter gives you and see if it resolves your problem. If not, move on to the next solution.

    can't connect laptop to wifi
    Wait while the troubleshooter looks for errors.

Check if see if your router is correctly configured to broadcast the name of the Wi-Fi network:

  1. Get an Ethernet cable and use it to connect your PC to the router.
  2. Open a web browser and in the URL box, type in the IP address of the wireless router. (This is usally 192.168.1.1 or 172.16.0.0. You will find the default IP address for your router in its documentations.)
  3. You will be prompted to enter the username and password. (If you’re signing if for the first time, you will find the default username and password in the documentations of your router.)

    can't connect laptop to wifi
    Screen may vary depending on your device,
  4. In the homepage, select Wireless Settings.
  5. Here check to see if an option that reads something like Wireless SSID Broadcast or Enable SSID Broadcast is turned on. If it isn’t do so. Hit Save and see if this resolves your connection issue.

    can't connect laptop to wifi
    Screen may vary depending on your device,

Try disabling and then enabling wireless connection on your computer:

  1. Go to Start and then Settings (second from the bottom left corner).
  2. Now go to Network & Internet.
    can't connect laptop to wifi
  3. Select Wi-Fi and then Change Adapter Settings.
  4. Right click on your Wireless network and then click Disable.
    can't connect laptop to wifi
  5. Right click on the network again and then click Enable. This could resolve your issue.

Try some networking commands to reset network settings:

  1. Go to Start and then in the Search box type “Command”.
  2. Right click on Command Prompt and select Run as administrator.
    can't connect laptop to wifi
  3. Click Yes in the permissions dialogue that follows.
  4. In the Command Prompt, type: netsh winsock reset and then hit Enter.
  5. Next, type: netsh int ip reset and then hit Enter. The TCP/IP stack will be reset.
  6. Next type: ipconfig /release and then hit Enter. The IP address will be released.
  7. Next type: ipconfig /renew and then hit Enter. The IP address will be renewed.
  8. Next type: ipconfig /flushdns and then hit Enter. The DNS client resolver cache will be flushed and reset.
  9. Close command prompt and check if this resolves the issue.

Check to see if the source of the problem is your ISP or your modem:

    1. Go to Start and then in the Search box type “Command”.
    2. Right click on Command Prompt and select Run as administrator.
      can't connect laptop to wifi
    3. Click Yes in the permissions dialogue that follows.
    4. In Command Prompt type: ipconfig and then hit Enter. In the listing that follows, look for Default gateway and note the IP address listed next to it.
    5. Now type: ping and then hit Enter. The result should look something like this (replacing 192.168.10.1 with your Default gateway IP:

Pinging 192.168.10.1 with 32 bytes of data:
Reply from 192.168.10.1: bytes=32 time=1ms TTL=128
Reply from 192.168.10.1: bytes=32 time=1ms TTL=128
Reply from 192.168.10.1: bytes=32 time=1ms TTL=128
Reply from 192.168.10.1: bytes=32 time=1ms TTL=128

Ping statistics for 192.168.10.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 1ms, Average = 1ms

  1. If you see the results listed above but still can’t connect to the internet, that confirms that the problem lies either on your modem or your Internet Service Provider. You should consider calling your ISP to report the issue.

Disable the 802.1 1n mode of your network adapter:

  1. Go to Start and then in the Search box type Device Manager and open it.
  2. In Device Managers, find Network adapters and click on it to expand it.
    can't connect laptop to wifi
  3. Find your network adapter, right-click on it and select Properties.
  4. Navigate to the advanced section and find 802.1 1n Mode in the list of Properties.
  5. Make sure that the value is set to Disabled. Check to see if this resolves your issue.
    can't connect laptop to wifi

Try uninstalling your network adapter driver:

  1. Go to Start and then in the Search box type Device Manager and open it.
  2. In Device Managers, find Network adapters and click on it to expand it.
    can't connect laptop to wifi
  3. Find your network adapter, right-click on it and select Uninstall device.
  4. Select Delete the Driver Software check mark. Then hit Uninstall.
  5. Now restart your computer. Windows 10 will automatically reinstall the driver. This should resolve your issue.

Try temporarily turning off your firewall:

Sometimes the firewall software installed on your computer could be the reason behind its network problem. You could disable the firewall to check this. To turn off the firewall, follow these steps:

  1. Go to Start and then in the Search box type “Command”.
  2. Right click on Command Prompt and select Run as administrator.
    can't connect laptop to wifi
  3. Click Yes in the permissions dialogue that follows.
  4. In Command Prompt, type: netsh advfirewall set allprofiles state off, and then hit Enter.
  5. This will disable the Firewall in your computer. Check to see if this resolves your network issue. If it does, contact the manufacturer of your Firewall to report the issue.
  6. If it doesn’t, you should turn your firewall back on before you proceed on to the next step. To do this open Command Prompt in administrative mode as described in the first two steps. Then type: netsh advfirewall set allprofiles state off, and then hit Enter.

Try temporarily turning off your antivirus software:

Just like with firewall, check to see if the source behind your network problem is the antivirus software installed on your computer. Follow these steps:

  1. Go to Start and then in the Search box type “System and security”.
  2. Click on Review Your Computer’s Status And Resolve Issues.
  3. Click on Security to expand it.
  4. Your antivirus software should be listed under Virus Protection. Note its name, go to start and type its name into the Search box.
  5. Once your antivirus software is open, turn it off. (This process will vary depending on the software. Go through the documentations.)

Get the wireless network report:

When all else fails, you should consider generating a wireless network report. This report will contain a summary of every single element of your wireless network, data which you can provide to experts who may be able to help you solve your problem. Here’s how you generate a wireless network report:

  1. Go to Start and then in the Search box type “Command”.
  2. Right click on Command Prompt and select Run as administrator.
    can't connect laptop to wifi
  3. Click Yes in the permissions dialogue that follows.
  4. In Command Prompt, type: netsh wlan show wlanreport, and then hit Enter.
    can't connect laptop to wifi
  5. This command will generate the wireless network report and save it as an HTML file. The location will be listed in the command prompt. You can open the report on your browser and forward it to experts for further analysis. Or you could analyze the report yourself.

Hope one of these solutions helped resolve your problem.

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