You are enjoying a Netflix show, but when an “Unexpected Error” message appears, it may interrupt your streaming experience. Usually, such pop-ups are accompanied by codes related to the problem. You might have come across “Netflix Error code: m7353-5101” while using Netflix on the browser only.
Generally, the error arises due to a problem in the browser extension as it interferes with the running Netflix program. Apart from that, browser-related problems such as an outdated Widevine Content Decryption Module or corrupted cookie data could be another cause.
We have listed the possible causes for the Netflix error below.
- Corrupted Cookies and Cache data
- Outdated Widevine Content Decryption Module
- Out-of-date Browser
- Security Software not up to date
- Unsupported HDCP with an external monitor
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How to Fix Netflix Error Code: M7353-5101?
Firstly, you can force close your browser and relaunch it as a general solution for existing glitches. Then, you can open Netflix and start playing a video. We recommend you browse from the start without restoring pages. Additionally, we have compiled a few proven fixes for solving the error below.
Disable and Remove Extensions
As mentioned, Netflix error code: m7353-5101 arises due to an issue with your browser extensions. Such buggy extensions cause your browser to act erratically and affect running programs. So, the primary fix to troubleshoot it is disabling and removing them.
Here are the steps for it.
- On Google Chrome, locate and click on Extensions icon at the top.
- Open Manage Extensions.
- You can see your extension lists. Toggle off for all enabled Extensions. Then, click the Remove button if you wish to delete it from your browser.
Clear Cache and Cookies
Another fix for solving Netflix Error code: m7353-5101 is to clear all browser cache and cookie data. Usually, such data are helpful for quicker performance and personalised experience. However, if you do not refresh them time and again, browser errors can arise.
So, let’s check out the steps to clear cache and cookie data on Google Chrome.
- Launch your browser.
- Hold down Ctrl + Shift + Del keys together.
- Clear Browsing data dialogue box will appear on the screen. Click on the Advanced tab.
- Check the box for Cookies and other site data and Cached Images and files option.
- Now, on Time range, expand the drop-down menu and choose All Time.
- Click Clear Data.
Check for Widevine Content Decryption Module updates
On Google Chrome, Widevine Content Decryption Module is the default plugin for streaming high-quality media. So, if there is an issue with the plugin, you will encounter such errors while playing Netflix on your browser. Therefore, you can manually update it from the Chrome settings. This should fix the problem. You can follow the steps given below.
- On the Google Chrome Address Bar, type
Chrome://componentsand press enter.
- Scroll to find the Widevine Content Decryption Module.
- Click on Check for Updates.
- If there are updates, you can see Components Updated on the Status. Likewise, Components already up to date will appear on Status if it is on the latest version.
- Restart Google Chrome and launch Netflix.
Another fix for the error is to switch your browsing platform for streaming Netflix. However, you need to ensure you are using HTML 5 browsers, as Netflix only supports them. If it works fine without any error, there is an issue with your current browser.
If your browser is outdated, it can be vulnerable to security risks. Thus, it may crash or glitch while running webpages. You will encounter the error code: m7353-5101 while streaming Netflix. So, you can update your browser to the latest version to troubleshoot the issue.
You can find out the steps for it below.
- Launch Google Chrome.
- On the upper-right, click on the three-dot icon > Help.
- Choose About Google Chrome. It will automatically search for updates.
- Relaunch browser to complete update and open Netflix.
Update Security Software
You may have turned on security software to protect your PC against malware and threats. However, if the software is not up to date, it could be causing Netflix errors. Therefore, you can check if there is a release of the latest version and update them.
Disconnect Secondary/External Displays
You might encounter the error if you have connected your PC with external or secondary displays. This can happen if such displays are unsupported with High-bandwidth Digital Content Protection on Netflix. So, you can disconnect them on your PC to see if it’s the cause.
If you still encounter the error after the update, the issue might lie within the browser itself. So you can reinstall it on your PC. Since uninstalling will delete all your browser data, this should solve existing minor errors. You can use Netflix fresh from the start after installing it again.
Check out the steps given below.
- Open Control Panel.
- Choose Programs.
- Click on Programs & Features.
- Locate and Right-click on Google Chrome.
- Select Uninstall.
- Install the browser.
- Launch Finder.
- On the left panel, click Applications.
- Locate Google Chrome and right-click on it.
- Pick Move to Trash.
- Install the browser.
Contact Customer Service
If the issue still persists, the problem might lie within Netflix. Therefore, you can reach out to customer service and report the error. Also, you can communicate with them about the solutions you’ve already executed.