How To Fix Playstation Error E-8210604a? Detailed Guide

As long as you have the funds and an internet connection, payment shouldn’t trouble you. So, you may be weary when you see the PlayStation error E-8210604A.

We’re looking at a payment error. It happens when the console cannot check and use your payment method -your credit, debit card, or another.

In other words, there’re problems with your payment options. The error is mainly outside the console and pertains to your credit or debit card. The error is sometimes on the device or your internet connection.

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Playstation Error e-8210604a Causes

The PlayStation may notify you of the error when you try to purchase a PS Plus subscription, a PS Now membership, or content on the PlayStation Store.

The notification screen says:” “There has been an error. (E-8210604A).”

There’re no additional messages to help users. That’s because there’s no definitive cause for the problem, and it can happen on the PS5 and the PS4.

Various factors may cause the error, some of which are on the device. The common culprits are:

You updated the password of your credit or debit card.
The password of your credit or debit card expired.
You ran out of funds.
Your internet is unreliable or unstable.
There’s a random bug in your user account.
There’s an unexpected bug in your system.
The PS Store is unstable.

How to Fix Playstation Error e-8210604a?

We’re going through a series of fixes you can try, one by one and until the PlayStation Store and your memberships work correctly.

And before you begin, here’s a word of caution: if you try adding a card or Paypal multiple times on the console, Sony may block the payment method for a while.

Initial Workarounds

We should start with the most straightforward methods because it can save some time.

Before you do anything, reboot the router. Turn it off, unplug its cables, wait 10 seconds, and turn it on again.
If possible, use your console with a LAN cable rather than Wi-Fi.
Power cycle the console. Turn it off, unplug all of its cables, wait for about one minute, and turn it on again. It can erase random bugs.
Check the funds on your cards.
Try again later – it can be a temporary issue.

Add a Payment Method

After the initial workarounds, you can add a new payment method or re-add the one you’re currently using. In most countries, PlayStation allows you to pay with Paypal, credit cards, or debit cards.

On PS5

Go to Settings.
Select Users and Accounts.
Select Account.
Select Payment and Subscriptions.
Select Payment Methods.
Select PayPal or debit/credit card.
Fill out the information about your payment method.
If you already have a payment method, you can hover over it, press the controller’s Options button, and either remove, edit, or select it as default.

On PS4

Go to Settings.
Go to Account Management.
Go to Account Information.
Select Wallet.
Select Payment Methods.
Select a payment method (Paypal or credit/debit card).
If you already have a payment method, you can select it to remove, edit, or make it the default payment method.
And once you select a card, fill out all its information and confirm.

Add Funds to the Playstation Wallet

If you can’t make your payment method work, you can try “pre-paying” with your card or PayPal. In other words, you can add funds to the PlayStation Store Wallet.

Any purchase you make will subtract money from the funds if you have funds. In other words, as long as you have funds, you will not see the PlayStation error e-8210604A when purchasing the console.

On PS5

Go to Settings.
Go to Users and Accounts.
Select Account.
Go to Payment and Subscriptions.
Select Add Funds.
Select a payment method. You will see a payment method in the left corner if you already have a payment method.
But if you’re adding funds via a payment method, select an amount on the drop-down menu. If you’re using USD, you can add $5, $10, $25, $50, or $60.
Press Continue after you decide on the amount.
Confirm by pressing Yes.
Alternatively, you can redeem a gift card on the correct icon.
To redeem the card, type the 12-character code on the voucher, and press the Redeem button.

On PS4

Go to Settings.
Select Account management.
Select “Activate as your Primary PS4.”
Confirm by selecting Activate. If you already did this (or if the option is ON by default), just go back to the previous menu.
Back on Account Management, select Account Information.
Select Wallet.
Select Add Funds.
Select a payment method. You will see it on the second bracket if you have already added a payment method. Otherwise, you’d be able to add a credit card, a debit card, PayPal, or a gift card code.
Select the amount on the drop-down menu.
Confirm by selecting Continue.
If you want to redeem a gift card, click the icon on the right side.
Then, type the voucher’s code and press the Continue button.

Change Your Account Email

Another way to fix the issue is by changing your account’s emails. Refreshing the online information may erase random bugs affecting your payment methods.

On PS5

Go to Settings.
Go to Users and Accounts.
Select Account.
Select Sign-In ID Email.
Complete the steps on the screen -type your mail, and the password, and check your email for verification.

On PS4

Go to Settings.
Go to Account Management.
Go to Account Information.
Select Sign-in ID.
Follow the tutorial -type the email and password, and verify your email in your inbox.

After you add a new email, we recommend you restart the console and add funds to the Wallet.

Change the DNS

Your internet service provider grants a DNS for your network devices. But if your internet is slow or unreliable, you can use a public DNS, as it may improve your connection issues.

The process is different on PS4 and PS5, though.

On PS5

Go to Settings.
Select Network.
Select Settings on the left.
Select Set Up Internet Connection on the right.
Choose your LAN or Wi-Fi. You’ll have to type your password.
Once you customize your network, hover over it and press the controller’s Options button.
Select Advanced Settings.
You must select Primary and Secondary DNS on the Advanced Settings menu to change the numbers.
Type the following Primary DNS and Secondary DNS (Cloudflare’s option is the overall best for PlayStation consoles).
Primary: 1.1.1.1
Secondary: 1.0.0.1
Press OK, and let the console test the connection.

On PS4

Go to Settings.
Go to Network.
Go to Set Up Internet Connection.
Select your network (Wi-Fi or LAN). If you must, type the password.
On “How do you want to set up an internet connection?” select Custom.
Select Automatic on IP Settings.
On “DHCP Host Name,” select “Do Not Specify.”
Select Manual on DNS Settings.
Type Cloudflare’s Primary and Secondary DNS:
Primary: 1.1.1.1
Secondary: 1.0.0.1
Select Next to finish the process.