5 Ways to Fix Netflix “tvq-details-menu-100” Error

The error “tvq-details-menu-100” may pop up with a timer when streaming Netflix. When it appears, Netflix will retry the connection after the timer ends. If your streaming device is having a problem connecting with the Netflix server, you are likely to see this error. Similarly, minor bugs can also disrupt you with this error while streaming a show.

In such cases, check your internet connectivity if the error message still shows up after the given interval of time. 

How to Fix the ‘tvq-details-menu-100’ Error?

Before moving into the fixes, let’s start by restarting your streaming device. First, close Netflix from the background apps and turn off the device you are streaming Netflix from. If you use TV to stream, use the power button on your remote to turn it off. Remove all the cables if plugged in and let the device sit idle for a few minutes. Restart the device and relaunch Netflix. 

Besides, here’s what you can try to fix the ‘tvq-details-menu-100‘ error and continue with your show.

Improve the Internet Connection

Most of the time, this error appears when your internet connection is not stable. The internet is likely to be slow when there are too many barriers between your streaming device and the router. Try to place your device where Wi-Fi connectivity is relatively better and reconnect to the internet.

Connecting too many devices to the same network can also cause this error. You can try turning off the internet from devices you aren’t using. Also, take a speed test of your internet and check if enough connectivity speed is available to stream a show on Netflix.

If the connectivity is very poor, try using ethernet cables. When you connect your device to the router using ethernet, it directly connects your device to the local area network. Since ethernet connection is way more effective than Wi-Fi, this error might stop appearing when you use this cable to connect to the internet. 

Unplug the service provider box from the wall outlet and let it sit for a while. Wait for a few minutes and plug it back in. Wait a few minutes to reconnect to the internet and launch Netflix on your device again. If nothing helps, you can contact your internet service provider and mention your queries. 

Clear Cache

Cache files are temporary files that store app-related information on your device. You might face bugs and errors while streaming Netflix when this file gets corrupted. However, following the steps below, you can easily delete this corrupt file from your device. It also helps your device to create some storage space. Here’s how to do it.

On Android

1. Open Settings and go to Apps.
2. Go to App Management/Manage Apps.
   
3. Navigate to Netflix and open it.
4. Tap on the Storage Usage option.
5. Under Cache, press the Clear Cache option.
   

On FireStick/TV

1. Go to Settings from the Home Screen.
2. Select the Applications option.
3. Click on Manage Installed Applications and navigate to Netflix.
   
4. Open Netflix and scroll down on the menu.
5. Select the Clear Cache option.
   

On iOS

iOS devices don’t have a direct option to clear cache files. But you have the choice to either offload or uninstall the app.

When you offload an app, it tends to delete the application, but the app data remains, which might not be as helpful. Whereas uninstalling the app removes both the application and the data related to it. So, here’s how to uninstall the Netflix app on your iOS device.

1. Search for Netflix on the home screen.
2. Long press and tap on the Remove App option. 
   
3. Select the Delete App option.
   

Similarly, you can also clear the App Data of Netflix from your device. It removes all the outmoded data and installs the newer one. 

Sign Out of All Devices 

Signing out of your account can fix this issue when you face an authentication error. Make sure to log back in after you log out from your Netflix account. Here, you have the option to log out of Netflix on all devices using a single device. Here’s how to do it.

1. Open Netflix on your Web Browser.
2. Log into Netflix and open your Profile.
3. Click on the Profile Icon in the top right corner.
4. Click on Account on the Menu.
   
5. Scroll down to Settings and click on Sign out of all devices.
   
6. Select Sign Out on the confirmation box. 
   
7. Now, open all the devices you stream Netflix on and log back in. 

Update the System 

Sometimes, minor bugs in the system can cause this error to appear while streaming Netflix. Simply keeping your device up-to-date is likely to fix this error. Updating the system of your device helps the show run much more smoothly and makes the device perform better. Here’s how you can install the latest update for your system.

On Windows

1. Click on the Start button and go to Settings.
2. Click on Update & Security.
   
3. Go to Windows Update and click on Check for Updates.
   
4. The latest version of software gets installed.

On iOS 

1. Open Settings and go to the General tab.
2. Tap on Software Update.
   
3. Tap on the latest software and tap on the Download and Install button.
   
4. Enter your Passcode and press Install Now. 

On Android

1. Open Settings and go to About Phone.
2. Tap on the Software Update option.
   
3. Select the latest software version and click on the Download and Install option.
   

On FireStick

1. Press the Home Button on your Remote.
2. Click on the Settings icon on the right side and click on the My Fire TV option.
3. Click on About and select the Check for Updates/Install Updates option. 
   

On Roku TV

1. Press the Home Button on your Remote and click on Settings.
   
2. Go to System and select the System Update option.
   
3. Press the Check Now option and select the latest update available. 
4. Click on Update Now to install the update.

Reinstall Netflix

When you uninstall an app from a device, it tends to remove all the data related to that application. So, re-installing it will download the new data. Performing this step can help you get rid of the error while streaming Netflix. Here’s how you can do it.

On Windows

1. Click on the Start button and select Settings.
2. Click on Apps and go to Apps & Features.
   
3. Under Apps & Features, scroll down to Netflix and click on it.
4. Select the Uninstall option.
5. Click on Uninstall again on the confirmation.
   
6. Once the app gets removed, check the Roaming and Local folder on File Explorer and remove all the remaining data related to Netflix.
7. Now, open Microsoft Store.
8. Search for Netflix on the Search Bar.
9. Click on the Install/get option beside it.
   

On Phone

1. Long press the Netflix icon on the Home Screen.
2. Select the Remove/Uninstall App option.
   
3. Tap on Uninstall/Delete App on the confirmation box. 
4. Now, go to the App Store/Google Play.
5. Tap on the Search bar and type Netflix.
6. Press the Install/ Get option beside it.
   

On FireStick

1. Click on Settings on the Home Screen.
2. Select the Applications option.
3. Click on Manage Installed Applications and navigate to Netflix.
   
4. Open Netflix and click on the Uninstall option.
   
5. Now, go to the Home Screen and open Find.
6. Click on the Search Bar and type Netflix.
7. Select the Install option. 

On Roku TV

1. Navigate to Netflix and click on it.
2. Press the * button on the remote. A Menu will open.
3. Press the Down Arrow on the remote and select the Remove Channel option.
   
4. Select Remove on the confirmation box.
5. Now, go to the Home Screen.
6. Press the Add Channels option.
   
7. Search for Netflix in the Recommendation Section and click it.
8. Click on the Add Channel option. This reinstalls the app.