Many users have reported Microsoft Teams being stuck on what seems like an infinite loop while trying to log into their accounts. This situation can be understandably frustrating as MS Teams show no error message that might help users to get back to using their accounts.
As this problem is extremely generic by nature, users might have to test multiple solutions to fix this issue. In this article, we have listed the causes behind this issue with detailed solutions. Keep reading this article to get this issue fixed in no time.
Why is Microsoft Teams Stuck on Loading?
As we’ve already mentioned, this issue may not have a specific fix. You might want to ski through the causes and move forward to the fixes accordingly. Here are a few reasons why you may not be able to move past the loading screen on MS Teams:
- Poor Internet Connection
- Cache Memory
- Incorrect System Time & Date
- Outdated Office Suite
- Issue with Password Manager
- Proxy Enabled
- Broken Teams Installer
How to Fix Microsoft Teams Loading Screen Issue?
There are a few fixes you can test out for this problem. Testing out the fixes can be understandably tedious. So, if you’re short on time, you can always use the web version of Teams.
Change Internet Connection
If you have bad internet, your system will either fail or take really long to form a connection with the Microsoft Teams server. You might be unable to move past the login screen because your system is still trying to fetch information from the server.
If you have an alternative, more stable internet connection, try switching to that network. You can also try closing other applications that might be slowing your connection. If your internet is unusually slow, restart your router.
Clear Cache Memory
You need to delete the temporary files stored in an application periodically. If left for a long, your application will run unusually slow, which could be the case for the login screen to be stuck at loading.
You can clear the cache memory for both Windows and Mac. First, close the Teams application from running in the background through Task Manager or the Fore Quit window. After you close the application, refer to these steps to clear the cache memory:
- Open the Run dialog (Windows key + R)
- On the dialog, enter
- Select all (Ctrl + A) folders, then delete them.
- Reopen the Teams app and use it as usual.
- Launch Finder (Command + N).
- Navigate to Applications, then select the Utilities folder.
- Double-click on Terminal.
- Enter the
rm -r ~/Library/Application\ Support/Microsoft/Teamscommand on the Terminal window, then hit enter.
- Restart Teams.
Set Time Zone to Automatic
Operating systems rely on their system date and time to push updates. If you have the date and time switched to a different time zone, it may cause problems for your system to retrieve information from the Teams server. This could be why the login window may seem unresponsive.
You can fix this issue by automatically setting the time on your system. You can change the date and time for Windows from the Settings application and the System Preferences for Mac. Refer to these steps to change the date and time for both Mac and Windows.
- Open the Settings app (Windows key + I)
- Head to Time & Language from the left panel.
- Click on Date & Time.
- Locate and turn the slider next to Set time automatically on.
- Navigate to Apple Menu > System Preferences.
- From the window, head to Date & Time.
- Click on the padlock in the bottom-left corner to enable changes.
- Click on the box next to Set date and time automatically.
Update Office Suite
Many users have reported that having an outdated Office suite created issues which their Office programs. While simply updating the office suite worked for some, some users had to completely uninstall the Office suite and Teams program files before updating the suite again.
You can first try updating the office suite and test if it works for you. Here are the steps you can refer to update Office:
- Open an office program. For instance, open Microsoft Word.
- From the homepage, head to Account on the bottom-left of the window.
- Click on Update Options.
- Select Update Now.
If this step alone doesn’t work, re-install the office suite and Teams file and try this method again.
Windows and Mac both have in-built password managers named Credential Manager and Keychain access, respectively. However, these managers can get into a few issues repeatedly. If the issue with the login screen persists, it is a good idea to erase your Microsoft account credentials from these utilities.
Here are the steps you can follow to erase your credentials from both the Credential Manager (Windows) and Keychain Access (Mac). Refer to the steps mentioned accordingly to remove passwords:
- Launch Start, then enter Credential Manager on the search bar to open the utility.
- From the options, click on Windows Credential.
- Scroll down to locate your Microsoft credentials.
- Select the drop-down menu next to it, then click on Remove.
- Use the shortcut, Command + N to open Finder.
- Navigate to Applications > Utilities.
- Locate, then select Keychain Access.
- On your keyboard, press the control key and click on your credentials.
- From the options, select Delete.
Turn Off Proxy Settings
Although enabling your proxy settings safeguards you from different vulnerabilities, it may also block the information from the Teams server. If you have turned on your proxy settings, this may be why you cannot get past the loading screen.
Both Windows and Mac users have the option to disable their proxy settings. You can disable this setting from your device and restart your MS Teams application to see if the problem is fixed.
Refer to the following steps to disable the proxy settings:
- Open Start > Settings.
- Click on Network & Internet from the navigation panel.
- Select Proxy.
- Click on the slider next to Automatically detect settings to disable proxy.
- Launch Apple Menu.
- Navigate to System Preferences > Network.
- From the panel to your left, select Wi-Fi.
- On the bottom-right corner of the window, click on the Advanced button.
- Go to the Proxies tab.
- Uncheck all boxes under Select a protocol to configure.
- Click OK.
Re-install MS Teams App/Installer
If none of the methods we’ve mentioned above apply to you, maybe you have an issue with your Teams application or even your Teams installer. If you have a broken installer, no matter how often you reinstall your app, your issue will not be resolved.
To be sure, you can uninstall your application and your Teams Machine-Wide Installer program. Then, you can easily reinstall the installer from the official Microsoft site. If you’re a Mac user, only removing the Teams application will do the job.
Here are the steps you can follow to uninstall the Teams app and its installer program:
- Click on Start to open the Settings app.
- Select Apps from the navigation panel.
- Head to Apps & features.
- Scroll down Microsoft Teams and select the three-dot menu.
- Select Uninstall.
- Locate Teams Machine-Wide Installer from the same section and uninstall it as well.
- Open finder (Command + N)
- From the panel to your left, head to Applications.
- On the folder, select Microsoft Teams.
- Drag the application to Trash.
To reinstall the Microsoft Teams application, open any browser and navigate to the official website for Microsoft, then download Teams for desktop.