Tech News Today
  • Hardware
    • Motherboards
    • CPUs
    • Graphic Cards
    • RAM
    • SSDs
    • Computer Cases
    • Monitors
    • Peripherals
    • Power Supply Unit
    • PC Builds
    • Computer Tips
  • Software
  • Operating System
    • Windows
    • Mac
    • Linux
  • Gaming
  • Mobile
  • Console
  • More
    • Internet
    • Networking
    • Security
    • Buyer’s Guide
    • Gadgets
    • Laptops
    • Reviews
    • How To
    • News
Facebook Twitter Instagram
Tech News Today
  • Hardware
    • Motherboards
    • CPUs
    • Graphic Cards
    • RAM
    • SSDs
    • Computer Cases
    • Monitors
    • Peripherals
    • Power Supply Unit
    • PC Builds
    • Computer Tips
  • Software
  • Operating System
    • Windows
    • Mac
    • Linux
  • Gaming
  • Mobile
  • Console
  • More
    • Internet
    • Networking
    • Security
    • Buyer’s Guide
    • Gadgets
    • Laptops
    • Reviews
    • How To
    • News
Tech News Today
Home»Gaming»Console»PlayStation Store Won’t Load? Here’s How To Fix It

PlayStation Store Won’t Load? Here’s How To Fix It

JoséBy JoséNovember 1, 2022
playstation-store-won't-load

Sony’s consoles offer a clean ecosystem to purchase content, the PS Store. Sometimes it doesn’t work, and it may seem inexplicable. How to fix the PlayStation Store won’t load error?

The PlayStation Store is the built-in app on PlayStation where you can find and buy content. That includes games, DLCs, apps, and PS Plus membership tiers.

So, when the PlayStation Store doesn’t work, these services may not work on your console. And usually, the error comes from the servers, system corruption, or slow internet.

Table of Contents

  • PlayStation Store Won’t Load Error Causes
  • How to Fix PlayStation Store Won’t Load Error?
    • Initial Workarounds
    • Rebuild the Database
    • Add a Public DNS to Your Playstation
    • Update the Console
    • Wait Until the Playstation Servers Go Back Up
    • Update the Console
    • Port Forward the PS4 or the PS5
    • Factory Reset the PS4 or PS5

PlayStation Store Won’t Load Error Causes

The error in question is not very common, and if it’s happening to you, you may be facing one of the most frustrating issues on the console. We have identified various common threads and problems. However, the issue may come from various reasons and bugs, and Sony has no official solution.

But if you can pinpoint the root of the cause, you may jump straight to the particular solution you need. So, here’s what you might be facing:

  • The PlayStation servers are down. It happens from time to time, and it’s easy to check. They go down for maintenance or due to errors. 
  • There’s corruption in your system. The console’s database needs some cleaning at least once a year. You can do it through the safe mode menu, and you will know this is the issue if the console is behaving oddly or slower than expected.
  • Your PlayStation is out of date. Updating the system clears random errors and compatibility issues.
  • There’s a random bug in your system. As with any other problem on your PlayStation, you may face many issues, and you can quickly solve them. 
  • The NAT Type on your router is blocking connectivity. This built-in security measure determines how the devices on the network can share and connect to other devices. You need to access the router’s settings to change it.
  • Your connection is unstable. Slow, unreliable, and unstable internet connections may also cause the issue. Other than changing your internet service, there’s something you can try on the console. 

If the error is happening to you, you’ll get stuck on the loading screen when trying to access the Store.

How to Fix PlayStation Store Won’t Load Error?

Most of the troubleshooting below will make your PlayStation faster and keep it healthier.

That said, you can follow these steps one by one until you put your console back in working order.

Initial Workarounds

Let’s start with the easiest methods, the ones that could solve light network or console bugs:

  • Reboot the router: Turn it off, unplug its cables, wait 10 seconds, and turn it on again. Reboot-Cycle-Router
  • If possible, use a LAN cable instead of Wi-Fi.
  • Power cycle the console: Turn it off, unplug all of its cables, wait for one minute, and turn it on again.
  • Re-login to your account: On the PS4, you have to go to Settings > Account Management. On the PS5, you have to go to Settings > Users and Accounts > Other. Then, log in as usual. sing out ps5

Rebuild the Database

The database is the compilation of your consoles’ games, saved data, system files, screenshots, videos, etc.

As you use the console, the database becomes messier and messier. So, the console offers you a way to restore it and erase corruption. In particular, database corruption may cause the PlayStation Store error.

On PS4

  1. Turn off the console by pressing and holding the power button.ps4 power button
  2. Press and hold the button again for seven seconds. Release the button after you hear a second beep after about seven seconds.
  3. Plug the controller into the console with the USB cable.
  4. Press the controller’s PS button. ps4 ps button
  5. Select option 5: Rebuild Database.safe-mode-rebuild-database

The process may take over half an hour. After it finishes, the PlayStation will reboot and behave much better.

On PS5

  1. Turn off the console by pressing and holding the power button on the console. ps5 power button
  2. Press and hold the power button for about seven seconds until you hear a second beep.
  3.  Connect the DualSense controller to the console with its USB cable.
  4. Press the PS button on the controller.
    ps-button-ps5
  5. Select option 5: Rebuild Database.
    rebuild-database-on-ps5

The process can be a bit faster on the PlayStation 5, but it also depends on the state of your console. Moreover, the process will clean your console’s cache, the temporary file dump.

Add a Public DNS to Your Playstation

A way to improve the internet speed of your PS4 or PS5 is by adding a public DNS. The DNS is the service that takes care of translating IP addresses into something your devices can understand. The better it is, the faster it can load pages and services.

Your internet service provider gives you the DNS, but you can use a public address, which tech companies offer for free.

Some of the best DNS addresses you can use for PlayStation consoles are:

ServerPrimary DNSSecondary DNS
Cloudflare1.1.1.11.0.0.1
Google8.8.8.88.8.8.4
IBM Quad99.9.9.9149.112.112.112
OpenDNS Home208.67.222.222208.67.220.220

Now, let’s see how to add one of these DNS addresses on your PlayStation console.

On PS5

  1. Go to Settings. ps5 settings
  2. Go to Network. ps5 network
  3. Select Settings on the left and “Set Up Internet Connection” on the right.ste up internet ps5
  4. Choose the network and type the password if you must.
  5. Hover over your network and press the controller’s Options button. ps5-controllers-option
  6. Select Advanced Settings. advanced network
  7. You’ll find Primary DNS and Secondary DNS on the Advanced Settings menu. Select these to type a new DNS. primary dns
  8. Type the following address:
    Primary: 1.1.1.1
    Secondary: 1.0.0.1
  9. Press OK to confirm the changes. confirm changes static ip ps5

On PS4

  1. Go to Settings. ps4 settings
  2. Select Network. network ps4
  3. Select Set Up Internet Connection. set up internet connection
  4. Select Wi-Fi or LAN and type the password if you must. wifi or lan ps4
  5. On “How do you want to set up an internet connection?” select Custom.custom internet connection ps4
  6. Select Automatic IP. automatic ip address ps4
  7.  Select “Do Not Specify” on “DHCP Host Name.”
    dhcp-host-name-do-not-specify-ps4
  8. On DNS settings, select Manual.manual dns ps4
  9. Type the following address:
    Primary: 1.1.1.1
    Secondary: 1.0.0.1
  10. Select Next to confirm.

Update the Console

Another way to solve the issue is by updating the console. It happens automatically, but if your connection is unreliable, you may need to update it manually once in a while

On PS4

  1. Go to Settings. ps4 settings
  2. Select System Software Update. update-ps4
  3. Select the available update if you see it. It will update in the background.

On PS5

  1. Select Settings. ps5 settings
  2. Go to System. ps5 system
  3. Select System Software.
  4. Select System Software Update and Settings.ps5 system software update
  5. Select Update System Software if there’s one available. update ps5 system software
  6. Enable Download Update Files Automatically and Install Update Files Automatically.

Wait Until the Playstation Servers Go Back Up

After you go through these two methods, you can check the quality of the PlayStation Network servers. If the servers are down, you must wait until they work to use the PlayStation Store.

Once you enter the page, you must select your region from the drop-down menu.

select-the-drop-down

Next, you can check its status. You will see green dots on its services if everything is working properly. Otherwise, it will let you know something is amiss -which would be why you can’t access the Store.

PS-servers

Update the Console

Another way to solve the issue is by updating the console. It happens automatically, but if your connection is unreliable, you may need to update it manually once in a while

On PS4

  1. Go to Settings. ps4 settings
  2. Select System Software Update. update-ps4
  3. If there’s an available update, select it and wait until it downloads.

On PS5

  1. Select Settings. ps5 settings
  2. Go to System. ps5 system
  3. Select System Software.
  4. Select System Software Update and Settings.ps5 system software update
  5. Select Update System Software if there’s one. update ps5 system software
  6. Also, enable the two options: “Download Update Files Automatically” and “Install Update Files Automatically.”

Port Forward the PS4 or the PS5

Perhaps your router’s built-in security measures are blocking the network functions of your console.

The solution is port forwarding the router. It’s a lengthy process; if you’ve come this far, you can check the separate guide.

But before you do, check the NAT Type on your console’s network menu to see if you genuinely need it. If you see NAT Type 3, this is the problem, and you’d need to complete the guide above.

On PS4

  1. Go to Settings. ps4 settings
  2. Select Network. network ps4
  3. Go to Connection Status.
  4. Check the NAT Type.ps4 nat type

On PS5

  1. Go to Settings. 
  2. Select Network. ps5 network
  3. Select Test Internet Connection or View Connection Status.view connection status
  4. Check your NAT. test internet connection ps5

Factory Reset the PS4 or PS5

Many people have solved the issue with a factory reset. Do it if nothing else has worked.

On PS4

  1. Select Settings.
  2. Go to Initialization.initialize ps4
  3. Select a reset option.

After the factory reset, update the console.

On PS5

  1. Select Settings. ps5 settings
  2. Go to System > System Software.
  3. Go to Reset Options. system reset options ps5
  4. Go to Reset your console.
  5. Select to reset without erasing data, and confirm. reset your console ps5

After the reset, update the console immediately.

fix
José

I'm a content creator happy to write, film, edit, and share original content. I used to work as a journalist, yet I'm constantly pursuing other creative and fun endeavors On the side, I manage an entertainment YouTube channel. On my downtime, I'm an avid casual gamer -if such a thing exists. See, I'd rather play Mass Effect for the 100th time than try my luck on Warzone again. . Oh, I'm also a father, which is my best job.

Related Posts

how-to-pull-ips-on-xbox

How to Pull IPs on Xbox?

November 26, 2022
how-to-get-someone's-ip-address-on-ps4

How to Get Someone’s IP Address on PS4?

November 23, 2022
why-does-my-ps4-keep-copying-add-on

Why Does My PS4 Keep Copying Add-on? How to Fix It

November 17, 2022
how-to-fix-error-code-ws-37398-0

How to Fix Error Code WS-37398-0? PlayStation Troubleshooter

November 14, 2022
how-to-connect-an-xbox-to-a-monitor

How to Connect an Xbox to a Monitor

November 14, 2022
nintendo switch error 2123 1502 1

How to Fix Error Code 2123-1502 on Nintendo Switch

November 11, 2022
Add A Comment

Leave A Reply Cancel Reply

Latest Posts
what is ghost of tsushima legends

What is the Ghost of Tsushima Legends Mode

January 12, 2023
raid 5 vs raid 10

RAID 5 Vs RAID 10 – Which One Is Better?

January 12, 2023
best-tv-settings-for-gaming

Best TV Settings for Gaming

January 9, 2023
You may also like
tv-screen-goes-black-randomly

TV Screen Goes Black Randomly? Try These 11 Fixes

January 15, 2023
how to find unique values in excel

How to Find Unique Values in Excel

January 15, 2023
how-to-open-and-use-chrome-settings

How to Open and Use Chrome Settings

January 16, 2023
Recommended
Cookie Clicker Garden Guide

Cookie Clicker Garden Guide to Unlocking Every Seed

September 26, 2021
monitor no signal

Computer Turns On But Monitor Says No Signal (9 Ways To Fix)

November 10, 2022
Facebook Twitter Pinterest
  • Home
  • About Us
  • Editorial Guidelines
  • Fact-Checking Policy
  • Privacy Policy
  • Affiliate Disclosure
© 2023 TechNewsToday.

Type above and press Enter to search. Press Esc to cancel.