Based on what device you use to watch YouTube, there are many causes as to why YouTube is not playing any video. Factors like a faulty VPN app, bugs, cache files, and more can cause YouTube to stop working properly.
So, let’s dive into more of these causes and ways to fix this problem.
Why Is My YouTube Not Playing Video?
If YouTube is not playing videos or is showing a black screen, it could be due to the following reasons:
- The content you want to watch is geographically-restricted.
- You’re using Ad-blocker plug-ins or apps.
- Your cache files are corrupted.
- Your internet connection is slow.
- There are potential viruses in your phone/PC.
- Faulty apps/ browser extensions
- Your browser is not up-to-date.
How to Fix YouTube Not Playing Video on Mobile/PC?
Let’s start with the simple solutions first. Restart the YouTube app or website. Try signing out and signing back in on YouTube. But, if the issue is still persisting, let’s look at other effective fixes.
Disable Ad-Blocker Apps/Plugins
If you often use Ad-blocker apps on your phone or ad-blocker plugins on your PC, it could be one of the reasons YouTube is not playing videos. This is because such apps/plugins keep collecting your data while running in the background. This consumes a lot of bandwidth and power, causing some apps/websites like YouTube to lag.
In some cases, the ad-blocker tools can have bugs as well, resulting in problems like this. So, we recommend turning them off or uninstalling them completely.
Similar to ad-blocker plugins, check other extensions on your PC as well. Attractive and fun browser extensions may be tempting, but not all are reliable. Some carry bugs, corrupted files, and viruses that could result in websites like YouTube crashing and not playing videos.
Simply check the owner of the extension and research on it to check if it’s credible or not. Check for the reviews and no. of users as well. Then, it’s best to uninstall extensions that don’t seem very reliable. Now, you can try to open YouTube again and see if it helps.
VPNs are useful to unlock restricted content and hide your IP. However, this seemingly good friend can also come with a few problems. Some unreliable VPNs can invite potential viruses and bugs, causing apps like YouTube to lag, freeze, and not respond.
In other cases, the process of a VPN encrypting and transferring data takes up a significant amount of bandwidth. So, this can make the overall performance of your device slow. Hence, YouTube may not play any video. So, we recommend turning off VPNs or uninstalling them if you don’t need one.
However, YouTube will show an error message or won’t play a video if it’s geographically restricted. So, to play such videos, you can enable your VPN. But, it’s ideal to only use trustworthy VPNs and disable them when not needed.
Cache files are records of your browsing history, login credentials, searches, likes, and more. These saved files help make your YouTube surfing experience load faster. However, after a long period, these cache files can get corrupted if not cleared regularly. These corrupted files can interfere with YouTube, causing it to stop playing videos.
Here’s how to clear cache on your devices:
- Go to Settings.
- Select and open YouTube.
- Go to Storage.
- Tap on Clear Cache.
There’s no Clear Cache option on the iPhone. While a few apps come with a Clear Cache feature, most of them don’t. So, you’ll need to uninstall and reinstall the app itself to clear the cache.
Alternatively, if you don’t want to uninstall YouTube, you can also delete history and searches by yourself. Although this doesn’t equal a complete cache clearing process, it might help with minor issues, like the video not playing.
On Chrome for Windows
- Press down Ctrl + Shift + Delete all at once. This will open a pop-up window to clear the browsing data.
- Check the boxes for what you want to delete. You can also choose the timeline as well.
- Click on Clear Data.
On Safari for Mac
- Open Safari and open History.
- Click on Clear History and open the menu.
- Click on Clear History. You can also choose the timeline here as well.
Turn Off Hardware Acceleration
This step is mostly for PC users. Hardware Acceleration is always on by default. This is when your software works with hardware components to improve the computer’s performance.
However, sometimes the computer sends tasks to the GPU (Graphics Processing Unit) instead of the CPU. This can cause browsers to lag or freeze. So, YouTube may not work properly.
You can turn off Hardware Acceleration to help YouTube work again. Here’s how you can do so:
- Open Settings from the three dots on the top-right corner.
- Go to Advanced Settings.
- Click on System. Turn off the toggle option that’s called Use Hardware Acceleration When Available.
- Restart Chrome.
Unlike other browsers it is relatively complicated to turn on hardware acceleration on Firefox. Previously, the hardware acceleration switch could be found in Settings>General>Performance. But now, the steps are a little tricky. To do so you need to
- Open Firefox and search about:config
- You will see a Proceed with Caution page, click on accept the risk and continue
layers.acceleration.force-enabledon the searchbox.
- Toggle on the double arrow icon and set it to false.
- Then, again type
*gfx.webrender.force-disabled *on the searchbox.
- Toggle the double arrow icon again to set it to false.
This option is by default set to False on Windows. However, if you are using Linux, you must change the status.
Update GPU Driver
When your computer is not compatible with the GPU (Graphics Processing Unit), you might not be able to play YouTube properly. So, updating the GPU driver can help solve this problem.
- Open Device Manager.
- Double-click on Display Adapters.
- Hit right-click on the GPU. From the menu, you can either Update, disable, or uninstall the driver. Click on the Update driver.
- You’ll get a pop-up window with two options. Click on Search automatically for drivers.
- You can restart your computer and try to open YouTube again.
Here are a few additional tips if you’re having problems with the above fixes.
- Set the video quality to Auto.
- Try to open the video in Incognito Mode.
- Update the browser to its latest version.
- Change the internet bandwidth frequency to 5GHz if you’re on a mobile hotspot.
- Restart browser.
- Uninstall and reinstall YouTube.
- Try to open YouTube on a different device.
- Clear up storage in your phone.
- Close apps/programs running in the background.
- Update your phone and computer to the latest version.
How to Fix YouTube Not Playing Video on TV?
If YouTube is not playing any video or isn’t responding on your TV, it could be due to some reasons, like connection failures, app bugs, outdated software, and more. Here are a few ways to fix this issue.
Reset YouTube App
Starting with an easy and effective method, reset the YouTube app on your TV. Doing this will give a mild refresh to the applications and can fix errors, like video not playing.
- Open Settings on your TV.
- Go to Apps and select YouTube.
- Choose Force Stop and then select OK.
- Going back to the app menu, press on Clear Data.
Please note that resetting YouTube will remove your chosen settings and set them back to default. It will disconnect devices and log you out of YouTube.
Power Reset TV
If the soft refresh option isn’t working for you, you can also power reset your TV. This will also help with minor bugs and glitches. Doing this step will not affect your saved information.
- Turn off your TV.
- Unplug the power cord from the outlet.
- Leave the TV rest for 60 seconds.
- Connect the TV’s power cord to the outlet again and turn it on.
Update YouTube App
Minor glitches can happen when YouTube hasn’t been updated for long. So, you can update the app and see if it resolves the issue. Simply open your TV’s home page and go to the App store or the Google Play Store. Open YouTube and choose to update.
Update TV Software
Making sure your TV is up-to-date is another solution to solve common errors, like lags and video freezing. To update the TV, you can follow these steps:
- Open your TV settings.
- Select Support.
- Open Software Update.
- Press on Update Now.
Please note that the settings may differ depending on the TV brand.
Here are a few other tips you can try:
- Sign out and sign in again to YouTube.
- Check your internet connection.
- Restart your router.
- Uninstall and reinstall YouTube.
How to Fix YouTube Video Not Playing on PlayStation?
If YouTube is not working on PlayStation, you can take a look at these solutions:
Delete Saved Data
Deleting saved data can help fix some minor errors on the PlayStation. Here’s how you can do it:
- Go to Settings from the header menu on your PS home page.
- Go to Storage.
- Select System Storage.
- Find and select Saved Data.
- Select YouTube.
- Press the Options button on the controller. Select Delete.
Other fixes you can try are uninstalling and reinstalling YouTube and restarting your PlayStation.
Change DNS Settings
Sometimes the DNS (Domain Name System) service from your internet service provider can be slow, causing YouTube to not play videos properly. Changing this can help fix this issue. Here’s how you can change the DNS provider on your PlayStation.
- Open Settings and go to Network.
- Go to Setup internet connection.
- Select the connection type.
- Select Custom setup.
- Select Automatic IP address settings.
- Select Do Not Specify DHCP Hostname.
- In DNS settings, select Manual.
- Test Primary DNS and Secondary DNS.
- Select Automatic MTU settings.
- In Proxy Server, select Do not use.
- Select Test Internet Connection.
How to Fix YouTube Not Playing Video on Xbox?
If YouTube is not working on Xbox, you can perform a hard reset. This method of restarting Xbox can fix bugs and glitches, like the YouTube lagging.
- Press the Xbox button on your controller.
- Choose Restart console.
- Select Restart.
Alternatively, you can also uninstall and reinstall YouTube on Xbox.