With the release of “Marketplace” on Facebook, you can now use this platform to buy or sell things. This feature has made it convenient for Facebook users to shop. However, it isn’t available to everyone yet. So, Marketplace might not work on your account.
Besides, there can be other reasons why you’re unable to access it, such as using the app beyond the listed region. Similarly, if you are an under 18 Facebook user, you won’t have access to this feature.
Luckily, you can solve such general issues with some minor tweaks from the Facebook Settings. You can alter your account birth date as well as language and region to access this feature.
So, in this article, I will guide you to solve the issue of Marketplace not working on Facebook.
Why Is the Marketplace Not Working on Facebook?
Facebook Marketplace might not be working on your account if you haven’t updated your Facebook yet. However, there can be other various reasons. Some of the most common ones are listed below:
- Outdated Facebook App: Since Facebook Marketplace is a new feature, it is not available if you are still using the outdated version.
- Poor Internet Connection: You might have trouble loading Facebook Marketplace if you are connected to a poor internet connection.
- Age Restriction: Facebook users who are 18 years and above can use Facebook Marketplace. So, due to the age restriction under 18, users do not have access to it.
- Geographical Restriction: Facebook hasn’t released this feature in all the areas. It is gradually increasing access to regions. So, it might not be available in your area due to geographical restrictions.
- New Profile: Marketplace is not accessible to Facebook users who have just created a new profile. However, the restriction is temporary to avoid scams. You will also get restricted from other basic features if you have a new profile. For Instance, commenting on Facebook.
- Marketplace Banned Your Account: If you have violated the community rules of the Facebook marketplace or someone has reported your account, you are most likely to get banned. You will be unable to continue using it.
- Language Settings: Facebook Marketplace might not support all languages. So, you can’t access the feature if your language settings are not on the list.
- Technical Error: Another reason your Marketplace is not working can be a technical error within the Facebook App. It might be under maintenance or update by the team.
How to Fix Marketplace Not Working on Facebook?
Simply updating your Facebook app will fix this issue. Moreover, you can also fix this issue with minor tweaks on your Facebook Settings. Luckily, you can edit the age and language settings on Facebook. So, find out the 12 fixes to solve the Facebook Marketplace not working below.
Clear Facebook Cookies and Cache Data
You might experience unknown glitches while using Facebook Marketplace when your cache data and cookies are full. In such a case, you might also face error loading or sending messages. So, you can clear it to improve performance. Check out the steps below.
On Web
- Login to your Facebook on your web browser
- Click on the Padlock and select Site Settings
- Navigate to Privacy & Security
- Click on Clear Browsing Data
- Select Cookies and Other Site Data from the option. Also, choose Cached Images and Files
- Click on Clear Data to save
On Mobile
- Open the Facebook app and navigate to Settings
- Under Permissions, tap on Browser
- On Browsing Data, tap on the Clear button
Log Out and Log In Back to Facebook
If your Facebook is taking time to load, you can log out and log back in to solve the issue. This way, you can use Marketplace without glitches. So, check out the steps to log out of Facebook on your web browser and mobile.
On Web
- From the home screen, tap on your Profile Picture
- Choose Log Out
On Mobile
- Navigate to the three Horizontal Lines Menu and scroll down
- Tap on the Logout button
- Again, click on the Log Out button to confirm
Update Facebook
Since Marketplace is a new feature on Facebook, you must update your app with the latest version. However, if your app is up to date, it will show an open button. Follow the steps below.
On Android
- Go to Google Play Store
- Enter Facebook on the Search bar
- Hit on the Update button
On iOS
- Open your App Store
- On the search bar, Type Facebook
- Open Facebook
- Tap on the Update button
Disable Third-Party Extensions
If you are using Facebook from a web browser, third-party extensions can cause errors. As a result, Marketplace might not work. So, you can choose and disable it. Follow the given steps.
- Open Google Chrome and click on the three Vertical Dots on the top right corner of your screen
- From the Menu, Select More Tools > Extensions
- Navigate to the Extensions and click on the Remove button
Change Account Age
Since the requirement to access the Marketplace is 18 and above, you can alter your account age from the Facebook Settings.
Here’re the steps to change your age on Facebook:
On Web
- Open your Facebook account on the browser and go to your Profile
- Click on the Edit Profile Button > Edit Your About Info
- Now, on About, click on Contact and Basic Info
- Find your Birth Date and click on the Edit icon
- You can select the Birth Date 18 years or above and click on the Save button to change it
On Mobile
- Go to your Facebook account and open your profile
- Tap on Edit Profile.
- Again, tap on Edit Your About Info
- Under Basic Info, Tap on the Edit button
- Now, choose your Birth Year to be 18 years old or above.
- Hit on the Save button at the bottom of your screen.
Restart Your Device
You can restart your device to troubleshoot errors and clear excessive RAM data that slows down your system performance. Here are the steps to restart your device:
On Mac
- Either press Cmd + Ctrl + Power Button or restart from the Apple Menu
- Go to Apple Menu and select the Restart button
- Open Facebook on your Browser again
On Windows
- Either press Ctrl + Alt + Del key or restart from the windows start
- Open Windows Start and click on the Restart button
- Open Facebook again
On iOS
- For iPhone X and Above Users, Press the Side and Volume Up Buttons in sync and hold for a few seconds. Release once the power-off shows on your screen.
- For iPhone 8 And Under Users, Press and Hold the Side Button until a power-off appears.
- For iPhone SE Users, Press the Power Button and hold it until Slide to power off appears.
- Now, drag the Power Button to the right to switch off your phone
- Press the Side or Power Button and hold for a few seconds. Release as soon as the Apple logo displays
- Open Facebook App
On Android
- Press and hold the Side Button or Power Button, depending on your phone model
- From the menu, Choose the Reboot or Restart option
- Once your phone restarts, open Facebook App
Change Region and Language
You can change region and language settings from Facebook if the marketplace feature is unavailable in your area. You will be able to access the feature. So, check out the given steps.
On Web
- Login to your Facebook account on your web browser
- Click on Settings & Privacy > Settings
- From the menu, select Language and Region
- Click on the Edit button on Facebook Language
- Select another Language and click on the Save Changes button
On iOS
- Navigate to Settings on your Facebook account
- Under Preferences, tap on Language and Region
- Tap on Language for Buttons, Titles, and Other Text From Facebook
- This will navigate to your phone Settings
- Under Preferred Language, tap on the Language
- Select another Language
On Android
- Go to your Facebook account and tap on Settings
- Under Preferences, tap on Language and Region
- Tap on Language for Buttons, Titles, and Other Text From Facebook
- From the options, select another Language
Request for Re-access to Facebook Marketplace
If Facebook Marketplace has restricted your account from accessing the feature, you can request re-access. You can fill out the form when a request review displays on your screen. The Facebook support team will reply to you. So, make sure to stay updated.
Use a Different Facebook Account
The marketplace might not work on some Facebook accounts. So, you can use a different account to check. Since this feature does not work immediately on new accounts, I do not recommend creating a new profile. You can instead try from your friend’s or family’s account. If it works, then there is an issue with your Facebook.
Use VPN
If changing the region from the Facebook Settings still does not work, you can also use VPN as an alternative. You can add VPN to your device, making your IP address untraceable. Moreover, if you don’t have the VPN details, you can download third-party apps from either Google Play Store or App Store.
Reinstall Facebook App
You can also delete the Facebook app and install it to solve the issue. Reinstalling will clear unwanted data and improve performance by refreshing. Find out the steps below.
On iOS
- Tap on Facebook App and hold it until the menu appears
- Your home screen will start shaking. Tap on the “-“ button on Facebook
- Choose Delete App
- Tap on Delete to confirm
- Install it again from the App Store
On Android
- Tap Facebook App and hold it
- Release once the menu appears and select Uninstall
- To confirm, Tap on the OK button
- Install it from the Google Play Store
Contact Facebook Support
The last resort to fix your issue is to report it to Facebook. Since there can be technical errors, we most likely can’t solve them on our own. So, you can contact Facebook support, and experts will guide you.
